Joe Royal came initially to provide an annual furnace tune up. During the inspection he found high carbon monoxide levels. Using a video camera, he found cracks in our 28 year old furnace. Without resorting to pressure or scare tactics, he made the case that our old furnace should be replaced, and recommended a high efficiency Bryant furnace. Joe and his assistant arrived promptly at 9:00 a.m. as promised, replaced our old inefficient unit, installed our new one and vacuumed our home, leaving no trace that they had been working there for four hours. They even supplied and installed a new thermostat control center at no additional charge. We are pleased with Royal’s honesty, integrity, the quality of their work and the discounted price that they offered us.
Joe showed up right on time, no waiting around for hours. He was polite, friendly, and had the heart of a teacher – he explained all of the steps he was taking and what he was looking for. Even though my furnace is 25 years old, he didn’t immediately try to sell me a new furnace, something I greatly appreciated, and instead gave me tips and tricks to make the furnace last just a bit longer. I will absolutely be working with him when I am ready to replace it.
Joe Royal has been wonderful to work with on this project. We had to have our furnace and AC completely replaced and Joe was great about discussing options. The previous furnace and AC had been installed with inferior fuse set up (not to code), and ridiculous pipe and hose hanging from the ceiling. The coil casing had melted and cracked and water began pouring into the furnace from the AC! Joe came to the house for the estimate and he answered my questions and spent a long time checking the existing system to see if any of it was worth saving. (As I suspected, the whole system was bad and needed to be removed.) Joe and his assistant Pete arrived promptly, and spent the next two days removing the mess that prior contractors had left us with; installing the new furnace and AC; and installing a humidifier. He and Pete installed new pipes and everything so that it will be easy to finish the basement. Joe showed me how to change the filters on the furnace and the humidifier and taught me how to program the thermostat. His quality of work is superior. He is very professional and I trust him. His bid was excellent and he never tried to upsell me on products I didn’t need. He and Pete were delightful. The entire experience was great. I will recommend Royal’s to all of my friends! (Our previous plumbing/heating company tried to convince me that I should use part of the old AC and pay their electrician to wire the system so that the two units R-22 and R-410A could work together! They gave us a quote that was nearly double what Joe charged. Thank goodness I called Joe!)